Clinical Index Holdings Pty Ltd
Physiotherapy Directory Listing Obligations (online)
[last updated February 2026]
We are dedicated to connecting physiotherapy professionals with individuals seeking specialised care. Our platform is designed to enhance your visibility, streamline client connections, and support your practice’s growth. This agreement sets out the terms and conditions for how we can assist you and the fees for our services. It explains our obligations as well as your responsibilities for managing any referred clients.
Please take the time to read it and tell us if there is anything that you do not understand. If you ask us to provide or receive any services from us, these terms and conditions are legally binding and will automatically apply.
The Directory, found at https://findmyphysio.com.au/ is made available by Clinical Index Holdings Pty Ltd ACN 693 379 298, of Hobart, Tasmania, 7000. It is a comprehensive Directory of professional physiotherapy clinics and services across Australia.
This website and directory are made available to you, subject to our disclaimer https://findmyphysio.com.au/wpautoterms/disclaimer/, our website terms of use https://findmyphysio.com.au/wpautoterms/terms-and-conditions/ and our privacy policy https://findmyphysio.com.au/wpautoterms/privacy-policy/, collectively referred to as our ‘terms’. By listing your business in our Directory, you are automatically agreeing to be bound by these terms. If you do not agree, your remedy is to stop using our services.
When you see the words, ‘us’, ‘ours’, ‘we’, or ‘Clinical Index Holdings’ or ‘CIH’, these refer to the business of Clinical Index Holdings Pty Ltd ACN 693 379 298, of Hobart, Tasmania, 7000.
The ‘Directory’ refers to the directory listed on our website at https://findmyphysio.com.au/.
‘Client’ refers to users who engage the services directly of the Providers.
‘Physiotherapist’, ‘Provider’, ‘you’, ‘yours’, refers to you, as the physiotherapy business providing the services for listing on our website.
‘Services’ includes the Directory, any features on our social media platforms, featured listings mentioned in our blog, and any other promotional materials.
‘Users’ refers to members of the public who can access our Directory.
We reserve the right to change, amend, update or modify the display of our online Services, including cancelling or amending our Directory at our discretion. We will notify you with at least 14 days’ notice, of any changes that may affect your listing.
We may also update these terms from time to time, and the new provisions will apply from when they are updated on our website. We will notify you of these updates and give you the opportunity to review any amendments. If you disagree with the updated terms, please notify us within five (5) business days. We recommend that you re-visit these terms before you renew your business listing in the directory each time and opt out of the service if you are not satisfied with the new terms.
The contents of our website may include errors, such as technical, typographical or photographic errors and we do not warrant that any of the content is accurate, complete or up to date. Changes may be made by us without notice and whilst all care is taken, we may not update the website regularly. If you have any concerns, please contact us in writing at the address provided.
Please Note: service providers listed in the directory DO NOT want to receive unsolicited commercial electronic messages. Providers are advised to forward unsolicited messages to report@submit.spam.acma.gov.au as a spam complaint. Or visit the Australian Communications and Media Authority (ACMA) for further information about lodging complaints.
- How it works
- In our Directory your business listing will include your:
- Legal trading name including links to your business’ website;
- Phone number;
- Email address for contact by the general public;
- Location and postcode for your business where your services are provided;
- Information for clients about the Services you offer;
- Your applicable registration as a physiotherapy business in the health profession; and
- Where appropriate, a link to your clinic booking system.
- Your information will be displayed, accessible and searchable by members of the public using the Directory. These members of the public may or may not contact you.
- By displaying your business in our Directory, you consent to members of the public accessing your contact information online and using this information to either contact you directly or passing the information onto third parties, outside of our control.
- The prices for all our packages are listed at https://findmyphysio.com.au/pricing/and we reserve the right to regularly update our subscriptions, prices, special discounts and package inclusions. We use a payment platform such as Stripe and we will notify you of any changes that may affect you and these changes will apply from the anniversary of your Directory listing.
- To make any changes, including cancelling your listing, or changing to another package, please contact us. We reserve the right to charge an administrative fee for these changes. If you do not want to renew your listing in our Directory, please advise us in writing at least thirty (30) days’ prior to the anniversary of your Directory listing date.
- Your consent to participate in the Directory may be withdrawn by contacting us in writing at info@findmyphysio.com.au. We will endeavour to remove your details from our Directory within five (5) business days however please be aware that Users may have already stored your details on their own systems, and we are not responsible for their continued use of this information. Please note that any refunds will only be in accordance with the Australian Consumer Laws (ACL).
- How you can use the information in our Directory
- You may use the information in our Directory to assist your Client or potential Client. For example, to contact another Provider if you require the use of their Services or to use their details to refer someone to them, such as within their local area.
- You must not use our Directory:
- as a lead generation tool for your benefit or another person or business;
- to manufacture “lists” in order to help you or any other business; or
- other than your direct business needs as set out above, for any other scaled or marketing application that would benefit you, your business or any other business or person.
- You must not use information in our Directory for any purpose that is unlawful or prohibited by these terms and conditions.
- You must not use our Directory or our online Services in any manner which could damage, disable, overburden, or impair our online Services or interfere with any other party’s use and enjoyment of our online Services. You agree not to hack into areas of the Directory or our online Services that are not intentionally made available to you.
- You expressly agree:
- not to engage in any internal or external spamming, or other similar actions;
- to be respectful and professional in your interaction with other Providers and Users;
- not to engage in any acts which we deem unlawful, immoral, defamatory, misleading or deceptive, damaging to the reputation of Clinical Index Holdings, or acts which are in violation of these terms;
- not to decompile, reverse engineer, or try to copy or imitate our online Services or underlying content;
- not to make access to the information in the member Directory available to third parties;
- not to impersonate or misrepresent your credentials or affiliations in your interactions with other Providers or Users;
- to cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your account;
- to immediately contact us if you believe that your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach.
- Copyright, Trademarks and other Intellectual Property
- Images and item descriptions posted in our Directory or our online services by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content. This could include information posted by other Providers or Users in the Directory. For example, the names of actual companies and Services mentioned in our Directory may be the trademarks of their respective owners.
- You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements or other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our online services content or any information contained in the Directory in whole or in part except as expressly authorised by us.
- You irrevocably grant to us a world-wide, non-exclusive, royalty-free and perpetual licence and right to use your information as detailed in these terms and allow us to display your business name and trademarks (if applicable) on our Directory or online Service.
- Security and access
- Whilst we maintain the security of our online Services and data protection, we do not guarantee the security of your information contained in the Directory, our data storage or our website.
- We will not be liable to you if your information is unlawfully accessed, outside of our control.
- We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer or device.
- Continuous accessibility to the website is dependent upon third party Services. As a result, our online Services may be inaccessible from time to time. In the event our website is unavailable for a period of time, we will endeavour to return it to a ‘live’ status and may make reasonable adjustments to your subscription at our discretion and in accordance with the impact.
- At all times, you agree to:
- comply with the requirements of the Australian Privacy Laws, as well as the respective privacy and data protection obligations, including privacy policies and procedures, and the relevant health professional industry standards, and any additional obligations under this agreement;
- ensure all appropriate technical, security and organisational measures are in place to protect any personal information received and processed against misuse, interference, loss, unauthorised access, modification and disclosure;
- regularly apply commercially appropriate security measures and risk assessments and document any vulnerable areas identified from these regular checks; and
- keep all software protection and password security up-to-date at all times, including where relevant, implementing two-step authentication processes.
- Termination
- Either party may terminate this agreement by providing 30 days’ notice to the other party. If you terminate this agreement, you will still be liable to pay for the Services, we have provided to you, up to and including, the date of termination.
- If you are in default under this agreement, if we decide to remove or terminate your listing or agreement with us, or you are unresponsive to our communications, we may provide written notice to you setting out the details of your default or unresponsiveness and allowing you 7 days to rectify the same. If you do not rectify the default or unresponsiveness in the 7-day period, we may give you written notice suspending the Services we provide. If, after 7 days of our Services being suspended, you have not rectified the default or unresponsiveness, we may terminate this agreement by giving you written notice, with termination effective as at the date of the written notice.
- If we are in default under this agreement, you may provide written notice to us setting out the details of our default. If we agree there is a default and we do not fix the default within 21 days of the date of your notice, you may give written notice to us terminating this agreement and the date of termination will be the date we receive your lawful termination notice.
- Following notice of termination by either party:
- all fees and other charges you have agreed to pay or that have been incurred up to the termination date, will become immediately due and payable.
- you must cancel any automated direct deposits, direct debit, or credit card facilities in place at the time of termination.
- we are not responsible for any third-party fees incurred after the termination date.
- Disclaimer
- We are not responsible for the actions of Users of our Directory, whether that use is authorised under these terms or not. We cannot be held responsible for monitoring access to or use of our Directory as it is made available online to the general public.
- All warranties, guarantees and claims are between you as the Provider of the Services and your Client directly.
- All responsibility for the Client, their health records, treatment and the Client relationship remains with you as the service Provider.
- We do not provide any guarantee regarding number of Clients, traffic or visitors to your business or your website.
- You must have and maintain your own business intake practises, record-keeping, payment records and insurances in place to receive any new Clients generated through our website and Directory.
- Clinical Index Holdings Pty Ltd remains an external third party regarding you and your Client and we will not be liable for any loss or damages whatsoever incurred or suffered by you as the Provider or the Client for any Services, activities and agreements between you and the Client. This extends to any health professional obligations imposed upon you by authorities.
- Limitation of liability
- Subject to the requirements of Australian Consumer Law, we will not be liable to you or any other person or entity for any damages whatsoever arising as a result of:
- your participation in the Directory;
- your use of our online Services;
- your or another person’s use of our Directory or online Services; or
- our enforcement or non-enforcement of this agreement against any person.
- Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited to one hundred dollars ($100.00 AUD) only. This limitation of liability applies to the fullest extent permitted by law and survives any termination or expiration of this agreement or your use of our online services.
- Indemnity
- Unless the claim was caused by or substantially contributed to by us, or the cause of the claim was outside your control, you agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including court costs, collection costs, and reasonable legal fees to the maximum extent permitted by law) related to:
- your content in our Directory;
- your unauthorised use of our online Services or Directory;
- your breach of these terms and conditions.
- Unless the claim was caused by or substantially contributed to by us, or the cause of the claim was outside your control, you agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including court costs, collection costs, and reasonable legal fees to the maximum extent permitted by law) related to:
Effectively this means that if you cause a claim, you will be responsible for paying the costs we incur to have to defend that claim.
- Applicable law
- This agreement is governed by the laws of Tasmania, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of our online Services.
- If any part of these terms and conditions is determined to be invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the terms and conditions will continue in effect.
- Relationship
- You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this agreement or use of our online Services.
- Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our online Services, or with regard to information provided to or gathered by us with respect to your use.
End.